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Privacy Policy

Damlataş Marble ("we," "us," or "our") is committed to protecting the privacy of every person who visits our website, requests a quotation, places an order, or otherwise interacts with our business. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have under the General Data Protection Regulation (GDPR) of the European Union and the Law on the Protection of Personal Data (KVKK – Law No. 6698) of the Republic of Turkey.

By using our website, requesting a quotation, or sending us any information through our communication channels, you confirm that you have read and understood this policy.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Damlataş Marble Kocabaş, Honaz, Denizli, Turkey Branch office: Hamburg, Germany Email: contact@dtnaturstein.com Phone: +44 7404 508657 Website: www.damlatasmarble.com

For any privacy-related inquiries, please contact us at contact@dtnaturstein.com with the subject line "Privacy Request."

2. What Personal Data We Collect

We collect only the personal data necessary to provide our services as a marble and travertine supplier. The categories of data we may collect include:

Information You Provide Directly

  • Identity data: Full name, company name, job title

  • Contact data: Email address, telephone number, WhatsApp number, postal address

  • Project data: Project specifications, stone preferences, quantities, delivery destinations

  • Commercial data: Quotation history, order history, payment terms, shipping documents

  • Communication data: Email correspondence, WhatsApp messages, meeting notes

Information Collected Automatically

  • Technical data: IP address, browser type, device type, operating system

  • Usage data: Pages visited, time spent on site, referral source, search terms used

  • Cookie data: Information stored in cookies (see our Cookie Policy)

Information from Third Parties

We may receive your data from publicly available business directories (LinkedIn, Stonecontact, trade show registers), shipping agents, customs brokers, and freight forwarders when relevant to your order.

3. How We Use Your Personal Data

We process your personal data only for the following legitimate business purposes:

PurposeLegal basis

Preparing and sending quotationsPerformance of contract / legitimate interest

Processing orders and shipmentsPerformance of contract

Communicating about your projectPerformance of contract / consent

Issuing invoices and export documentationLegal obligation

Customs clearance and shipping coordinationPerformance of contract / legal obligation

Marketing communications (newsletters, product updates)Consent (you can opt out anytime)

Improving our website and servicesLegitimate interest

Complying with Turkish, EU, and international trade lawsLegal obligation

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

4. Who We Share Your Data With

To fulfill our contractual obligations as an international stone exporter, we may share specific data with the following categories of recipients:

  • Shipping carriers and freight forwarders (CMA CGM, MSC, Maersk, Arkas, etc.) — to arrange container shipments

  • Customs brokers in Turkey and your destination country — for export and import clearance

  • Banks and payment processors — to process advance payments and letters of credit

  • Surveyors and inspection companies (SGS, Bureau Veritas) — when third-party inspection is requested

  • Professional advisors — accountants, lawyers, and auditors bound by confidentiality obligations

  • Government authorities — when required by law (Turkish customs, EU customs, tax authorities)

All third parties with whom we share data are required to respect the security of your personal information and to treat it in accordance with applicable laws.

5. International Data Transfers

As an exporter shipping to customers in the European Union, United Kingdom, United States, United Arab Emirates, and other countries, we transfer personal data internationally to fulfill orders.

For transfers from the EU/EEA to Turkey or other non-EU countries, we rely on:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Adequacy decisions where applicable

  • Your explicit consent when no other safeguard applies

We take all reasonable steps to ensure your data receives an equivalent level of protection wherever it is processed.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described in this policy:

Data categoryRetention period

Quotation inquiries (no order placed)2 years

Order and shipping records10 years (Turkish commercial law requirement)

Invoicing and tax records10 years (legal obligation)

Marketing consent recordsUntil you withdraw consent

Website analytics data26 months

Email correspondence5 years after last interaction

After these periods, data is securely deleted or anonymized.

7. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmitted through our website

  • Secure servers with restricted access

  • Regular security audits and software updates

  • Employee training on data protection

  • Confidentiality agreements with all staff and contractors

  • Secure document destruction for physical records

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at contact@dtnaturstein.com.

8. Your Rights Under GDPR and KVKK

You have the following rights regarding your personal data:

  • Right of access — request a copy of the personal data we hold about you

  • Right to rectification — request correction of inaccurate or incomplete data

  • Right to erasure ("right to be forgotten") — request deletion of your data where legally permitted

  • Right to restrict processing — request that we limit how we use your data

  • Right to data portability — receive your data in a structured, machine-readable format

  • Right to object — object to processing based on legitimate interest or for direct marketing

  • Right to withdraw consent — at any time, where processing is based on consent

  • Right to lodge a complaint — with a supervisory authority (e.g., Turkish KVKK Authority, or the data protection authority of your EU country)

To exercise any of these rights, please email us at contact@dtnaturstein.com. We will respond within 30 days as required by GDPR, or within the timeframes prescribed by KVKK.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. For detailed information on the cookies we use and how to manage your preferences, please see our Cookie Policy.

You can disable cookies at any time through your browser settings. However, please note that some parts of our website may not function correctly without cookies.

10. Marketing Communications

If you have provided consent or have an existing business relationship with us, we may occasionally send you:

  • Product catalogs and new stone announcements

  • Trade show invitations

  • Newsletters about market trends, shipping updates, or industry insights

  • Price updates and seasonal offers

You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by emailing us at contact@dtnaturstein.com. Unsubscribing from marketing does not affect transactional emails related to your orders.

11. Children's Privacy

Our services are intended exclusively for businesses, architects, contractors, and adult professional buyers. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The most current version will always be posted on this page with the "Last updated" date at the top.

For significant changes, we will notify active customers by email at least 30 days before the changes take effect.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Turkey, without prejudice to the rights granted to data subjects under GDPR. For our EU customers, this policy also applies in compliance with Regulation (EU) 2016/679 (GDPR).

Any disputes arising from this Privacy Policy shall be resolved through the competent courts of Denizli, Turkey, unless otherwise required by applicable EU consumer protection law.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Damlataş Marble — Data Protection Officer 📧 Email: contact@dtnaturstein.com 📞 Phone: +44 7404 508657 📍 Address: Kocabaş, Honaz, Denizli, Turkey 🇩🇪 EU Representative: Damlataş Hamburg Branch, Germany

We are committed to addressing all privacy inquiries promptly and transparently.

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